Where do we start?

An initial meeting gives us the opportunity to get to know each other and ascertain whether our service will be of benefit to you. If that’s the case, we’ll explain how we can help and what the precise costs will be. This meeting is at our expense and there is no commitment on your part to proceed any further.

And if I decide to proceed?

We’ll arrange a further meeting, which is the start of the planning process. We’ll discuss your current finances, circumstances and needs and want to hear your views about the future. For example: Where do you see yourself in the coming years? What are your major financial concerns? The information you give us at this stage forms the basis of your financial plan.

What’s in the plan?

The plan will contain analysis, opinions and recommendations on matters relating to investment, retirement, taxation and even insurance, if required. We will communicate our ideas to you in a clear and concise manner.

If required, your plan will also incorporate a cash flow forecast, which will show you precisely where you’ll stand financially in the years ahead. We’ll discuss your thoughts and the recommendations and – subject to your approval – start to implement them.

If my circumstances change, will the plan?

Once your plan is up and running, we’ll see you at least once a year (or as often as your plan dictates) to check how things are going. The impact of any changes in your life, objectives, financial markets or legislation since our last meeting will be assessed and if relevant, factored into your plan.

Whose products do you offer?

There are two classes of financial adviser: Independent and Restricted. We’re Independent, so we can select and recommend any product from any provider (subject to our research and due diligence).

Being an Independent intermediary is important to us. It means we solely serve our clients’ interests, not those of a bank, insurance company or fund manager.

What can I invest in?

There are many ways in which you can invest – mainstream investment funds, for example, typically focus on fixed interest (bonds), property and shares. Being Independent advisers, we’re well placed to discuss the features and risks associated with most forms of investment.

Based on our experience and academic research, we believe certain styles of investment are more effective at capturing market returns over the long-term than others and we’re happy to share these ideas with you.

Where is my money actually held?

Arkenstone Wealth is an intermediary meaning client money is directly invested in the fund or product providers we recommend. A variety of financial products are protected under the terms of Financial Services Compensation Scheme – please see their website for more details (www.fscs.org.uk).

Who monitors your company?

We use the Sense Network to ensure our advice, processes, compliance and regulatory standards meet those laid down by the Financial Conduct Authority.

I have other professional advisers, will you have contact with them?

Financial planning is unique in the sense that it reaches into virtually all aspects of a person’s life. It can therefore make sense for us to liaise with any tax, business or legal advisers you work with, particularly if your circumstances are complex. This communication helps ensure our work is accurate and that your team of trusted advisers has an understanding of the bigger picture.

What are your qualifications?

Our company director, Simon Ben-Nathan, has been providing financial advice to individuals and business owners for over 16 years. He holds the Diploma in Financial Planning (DipCII), the Certificate in Financial Planning (Cert CII) and is authorised and regulated by the Financial Conduct Authority to provide financial advice.

What technology is available to me?

Many people acquire all manner of financial products over time and can get confused about what they have, why they have it and how it’s performing. Where suitable, innovations such as wrap platforms enable you to hold multiple financial products in one place (much like online banking). This may be particularly attractive to those who want to see their complete financial picture more clearly and reduce administration.